Frequently Asked Questions
LinkUp Ja is a leading financial technology company based in Jamaica, providing seamless online payment processing, mobile wallet top-ups, bill payment solutions, peer-to-peer transfers, digital voucher services, and merchant payment integration to individuals and businesses across the island. Our mission is to simplify digital transactions.
Registering for a personal LinkUp Ja account is free. While many of our services like peer-to-peer transfers are also free, some transactions, particularly for merchant services or specific bill payments, may incur a small fee. All applicable fees are transparently displayed before you confirm any transaction. Please refer to our Services page for detailed fee structures.
Security is our top priority. LinkUp Ja employs industry-standard encryption protocols (like SSL/TLS) to protect all data transmissions. Your funds are held in secure, regulated accounts. We also implement multi-factor authentication for login and transactions, and continuous fraud monitoring to ensure the safety of your account. We do not store sensitive financial details directly on our servers.
Immediately contact our customer support at (876) 948-2100 or email support@linkupja.com. We can temporarily suspend your account to prevent unauthorized access. For extra security, ensure your phone has a strong screen lock and that your LinkUp Ja app requires a PIN or biometric authentication.
You can easily top up your LinkUp Ja wallet using several convenient methods: directly from your bank account via online transfer, using your debit or credit card, or by visiting a participating LinkUp Ja agent location across Jamaica. Instructions are available inside the app under the 'Add Funds' section.
LinkUp Ja partners with a wide range of utility providers, telecommunication companies, and other service providers across Jamaica. You can pay your JPS (electricity), FLOW/Digicel (internet/cable/phone), NWC (water), and many other bills directly through our platform. A comprehensive list of billers is available within the app or on our Services page.
Becoming a LinkUp Ja merchant is simple! Visit our website's Contact Us page and fill out the merchant inquiry form, or email our business solutions team directly at support@linkupja.com. Our team will guide you through the seamless onboarding process, demonstrating how LinkUp Ja can integrate with your business systems.
Merchant fees vary based on transaction volume, type of business, and specific services utilized (e.g., in-store QR payments, e-commerce gateway). We offer competitive and transparent pricing models tailored to your business needs. Please contact our sales team via our inquiry form for a personalized quote and detailed breakdown of our merchant services fees.